Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between Localeo B.V., a private limited company incorporated in the Netherlands, registered with the Dutch Chamber of Commerce under number 42132557, VAT number NL869868329B01, with its registered office at Di Cambioweg 14, 5624 CK Eindhoven, the Netherlands (“Localeo”, “we”, “us”), and the organization that creates an account (“you”, “Customer”).

By creating an account, accessing the service, or clicking to accept these Terms, you agree to be bound by them. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

1. Business customers only

Localeo is offered exclusively to businesses. By accepting these Terms you confirm that you are acting in the course of a business, trade, or profession, and not as a consumer. Statutory consumer protections, including the right of withdrawal for distance contracts, therefore do not apply to this agreement.

Any general terms or purchase conditions of your own are expressly rejected and do not apply, even if we do not object to them at the time they are sent to us.

2. The service

Localeo is a hosted translation management platform. It lets you store source strings, invite collaborators to translate and review them, publish versioned release bundles, and retrieve those bundles through our API and content delivery network.

We may change, add, or remove features over time. Where a change removes material functionality you are actively using, we will give you at least 30 days’ notice at the email address on your account.

3. Accounts and organizations

• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials confidential. Tell us promptly at [email protected] if you suspect unauthorized access.
• Accounts are for named individuals. Sharing a single login between people is not permitted; invite each collaborator instead.
• Every user belongs to at least one organization. Whoever creates an organization is its owner and controls membership, roles, and billing for it. Where several people work in one organization, the organization is our counterparty and its owner acts on its behalf.
• You are responsible for the acts and omissions of your users, and for removing access when someone leaves.
• Every user must be at least 16 years old, or the minimum age of digital consent in their country, whichever is higher.

4. API tokens, rate limits, and fair use

Project API tokens grant access to your published release metadata. Keep them secret, rotate them if they leak, and do not embed them where a third party can extract them. Requests to the public API are rate limited per token and responses may be served from a short-lived cache; the current limits are documented in our developer documentation and may be adjusted to keep the service healthy for everyone.

5. Your content

You own your content. Source strings, translations, keys, comments, and everything else you upload or create remain yours. We claim no ownership over them.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process your content strictly to the extent necessary to operate the service for you — including storing it, compiling it into release bundles, serving those bundles from our CDN at your instruction, and creating backups.

That licence goes no further than operating the service. Where you enable AI translation, it extends to generating draft translations on infrastructure we operate, and to nothing else. We do not use your content to train, fine-tune, or evaluate any machine-learning model — ours or a third party’s — and we do not send it to an external AI provider.

You are responsible for your content, and you confirm that you have the rights necessary to upload it and that it does not infringe anyone else’s rights or break any law.

6. Published releases are publicly accessible

This clause describes a deliberate design decision, and you should read it carefully.

When you publish a release, the compiled translation files are uploaded to our content delivery network and served over unauthenticated URLs. Those URLs contain randomly generated, unguessable identifiers, but they are not protected by a password, token, or expiry. Anyone who has a URL can download the file behind it, and can keep doing so until you rotate the identifier or delete the release.

Access control for published release files is therefore the secrecy of the URL and nothing more. Do not publish releases containing anything you would not be willing to serve publicly. Secrets, personal data, and confidential material do not belong in translation strings.

7. Acceptable use

You agree not to:

• upload content that is unlawful, infringing, defamatory, or that contains malware;
• use the service to store or transmit special categories of personal data (health, biometric, political, religious, or similar) — translation strings are the wrong place for it;
• attempt to gain unauthorized access to the service, other customers’ data, or the underlying infrastructure;
• probe, scan, or load-test the service without our prior written consent, or circumvent rate limits and plan quotas;
• resell, sublicense, or make the service available to third parties as a standalone product;
• use the service to build a competing product, or copy any part of its look, feel, or functionality for that purpose.

We may suspend an account that we reasonably believe is breaching this section, and will tell you why unless the law prevents us. Good-faith security research reported under section 10 of our Privacy Policy is not a breach of this section.

8. Plans, fees, and billing

• Paid plans are billed in advance, monthly or annually as you choose, through our payment processor Mollie. We do not receive or store your full card or bank details.
• VAT. Fees are stated exclusive of VAT. We currently sell only to businesses established in the Netherlands, and Dutch VAT at the applicable rate is added to every sale. A VAT identification number you provide is shown on your invoice and is checked for format only; we do not currently apply the intra-EU reverse charge mechanism or One Stop Shop destination rates, and we do not verify VAT numbers against the VIES database.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
• You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for. We do not refund partial periods, and fees already paid are non-refundable except where mandatory law requires otherwise.
• Changing plan. Where a change increases what you pay — an upgrade within the same billing interval, or a switch from monthly to annual billing — it takes effect immediately and is charged immediately: an upgrade at the prorated difference for the remainder of the current period, and a switch to annual billing at the annual price less credit for the unused part of the period you have already paid for. The change is applied once that payment has succeeded.
• Where a change reduces what you pay — a downgrade, or a switch from annual to monthly billing — it is scheduled and takes effect at the end of your current billing period. Nothing is charged or refunded at the time you make it, and you keep your current plan’s features until then.
• If a payment fails we may retry it and, after reasonable notice, suspend access until the balance is settled. Statutory commercial interest and reasonable collection costs may be charged on overdue amounts.
• We may change prices with at least 30 days’ notice by email. Price changes take effect at your next renewal, and you may cancel before then if you do not accept them.
• Enterprise plans are agreed separately in writing and are not subject to self-service plan changes.

9. Free plans

Where we make a free plan available, it is provided as-is, may carry usage limits, and may be modified or discontinued at any time. We do not currently offer time-limited free trials of paid plans. We may delete data in free accounts that have been inactive for more than 12 months, after emailing the account owner first.

10. Data protection

Where we process personal data contained in your content, we do so as your processor. Our Data Processing Agreement applies to that processing and forms an integral part of these Terms; by accepting these Terms you also accept it, and no separate signature is required. How we handle personal data for which we are the controller is described in our Privacy Policy.

11. Our intellectual property

The service itself — the software, design, documentation, and the Localeo name and logo — belongs to us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

12. Third-party services

The service depends on third parties for hosting, authentication, payments, email, and content delivery. Those parties are listed in our Privacy Policy. AI translation is not among them: it runs on infrastructure we operate, so enabling it introduces no further third party. We are not responsible for third-party services you choose to connect yourself, such as webhook endpoints or CI systems calling our API.

13. Availability and support

We aim to keep the service available and to perform maintenance outside peak hours where practical, but we do not promise uninterrupted availability unless a separate written service level agreement says otherwise. Planned maintenance will be announced in advance where possible.

Support is provided by email at [email protected] during Dutch business days. We aim to respond within two business days.

14. Warranties and disclaimers

Except as expressly stated in these Terms, and to the fullest extent permitted by law, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the service will be error-free or that any translation output is accurate or suitable for your purposes.

This applies with particular force to AI translation, where you enable it. What it produces are drafts: a machine-learning model generates them, they can be wrong or unsuitable in ways that are not obvious, and they are saved for review rather than published. You remain responsible for reviewing and approving every string before you release it, exactly as you would one a person had typed.

15. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, goodwill, or data, however caused.

Our total aggregate liability arising out of or relating to these Terms is limited to the amounts you paid us for the service in the 12 months immediately before the event giving rise to the claim.

You must notify us of a claim within 12 months of becoming aware of the event giving rise to it, failing which the claim lapses.

Nothing in these Terms excludes liability for fraud, wilful misconduct or gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

16. Indemnity

You will defend and indemnify us against third-party claims arising from your content or from your use of the service in breach of these Terms, including reasonable legal costs.

17. Force majeure

Neither party is liable for a failure to perform caused by circumstances beyond its reasonable control, including failures of hosting, network, or payment providers, cyber attacks, power outages, strikes, epidemics, war, and government measures. If such circumstances continue for more than 60 days, either party may terminate the agreement in writing without liability, and we will refund any fees paid for service not yet delivered.

18. Term, suspension, and termination

• These Terms apply for as long as you have an account with us.
• You may close your account at any time from your account settings.
• We may suspend or terminate your account if you materially breach these Terms and do not fix the breach within 14 days of us telling you about it, or immediately where the breach cannot be fixed or the law requires it.
• On termination, your right to use the service ends and fees already due remain payable. Your data is handled as described in section 19 and in our Privacy Policy.
• Sections that by their nature should survive termination — ownership, fees already due, disclaimers, limitation of liability, indemnity, confidentiality, and governing law — do so.

19. Export, portability, and switching providers

You may export your content at any time during your subscription through the service and its API, and for 30 days after termination on request, in a structured, commonly used, machine-readable format. Published releases are additionally available as JSON, YAML, and ARB bundles.

We will not obstruct you switching to another provider or to your own infrastructure, we do not charge a fee for exporting your data or for terminating, and we will provide reasonable assistance in the transition as required by Regulation (EU) 2023/2854 (the Data Act). After the export window has passed, we may delete your content in line with our Privacy Policy and our Data Processing Agreement.

20. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the app. Continuing to use the service after a change takes effect means you accept the updated Terms; if you do not, you may cancel before then and we will refund any fees paid for service not yet delivered.

21. Notices

Notices to you are validly given by email to the address on your account, or by a prominent notice in the application. Notices to us go to [email protected], or by post to the address at the top of these Terms. It is your responsibility to keep your account email address current.

22. Governing law and disputes

These Terms are governed exclusively by the laws of the Netherlands, without regard to conflict-of-law rules. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

Any dispute arising out of or in connection with these Terms will be submitted exclusively to the competent court of the Rechtbank Oost-Brabant in the Netherlands. Before doing so, we ask you to raise the matter with us first at [email protected] so that we can try to resolve it directly.

23. General

• If any provision is found unenforceable, the rest remains in force and the parties will replace it with a valid provision of similar effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
• These Terms, together with the Privacy Policy, the Data Processing Agreement, and any order form, constitute the entire agreement between us and replace any earlier arrangements on the same subject.
• These Terms are drawn up in English. A translation may be provided for convenience, but the English text prevails.
• You agree that we may name you as a customer and use your logo for that purpose, and will stop doing so if you ask.

24. Contact

Questions about these Terms: [email protected], or write to Localeo B.V., Di Cambioweg 14, 5624 CK Eindhoven, the Netherlands.